Shipping terms and returns

Last updated: 2024-11-14

Shipping and Returns Policy – Myr Outdoor

This policy applies to all purchases via myroutdoor.se. We comply with applicable consumer legislation, including the Distance Contracts Act (DAL) and the Consumer Sales Act (KKL).

1. Shipping & Delivery

Shipping within Sweden: The shipping cost is calculated by weight (e.g. up to 2 kg: currently SEK 96–150). The final cost is shown at checkout before payment.
Shipping within the EU and internationally: The cost is shown at checkout. Any customs duties, taxes, and import fees are paid by the customer.
Tracking: All shipments are sent with tracking. A tracking link is sent by email when the package leaves our warehouse.
Delivery time: Normally 2–3 business days within Sweden, 3–10 business days internationally. These times are indicative.
Split delivery: We may split an order at no extra cost to you if items are on backorder.
Delay: In the event of a significant delay, you have the right to cancel the purchase.

2. Right of withdrawal & Open purchase

Right of withdrawal (14 days): You always have a statutory 14-day right of withdrawal from the day you received the item. Notify us via the contact form or hej@myroutdoor.se.

Open purchase (30 days): In addition to the right of withdrawal, we offer a 30-day open purchase period. Items must be in substantially unchanged condition, meaning unused, undamaged, and in saleable condition with the original packaging.

Deduction for diminished value: If the item has been handled more than necessary, we may make a deduction corresponding to the item’s diminished value.

3. How to make a return

Contact us via “Contact us” and provide your order number for return information.
Print and attach the shipping documents we send (if applicable). Package the item securely.
Drop off the package according to the instructions. Keep the receipt and tracking number.

4. Return costs

Within Sweden: The return fee is deducted from the refund (currently SEK 79 up to 2 kg, SEK 250 for 2–5 kg).
Within the EU & USA: The customer pays the return shipping directly to the carrier.
Partial return: A return fee is charged even for a partial return of an order.

5. Size exchanges

We offer one (1) free size exchange within Sweden per order. For the exchange to be approved, the item must be returned unused, in its original condition, and within the applicable return period.

The customer is responsible for the return shipping to Myr Outdoor. Once the return has been approved, we will send out the new size at no cost.

A size exchange must always be initiated by contacting our customer service. After approval, we will provide the return address and return instructions. Returns sent without our approval will not be reimbursed.

It is important to follow the stated instructions so that the return can be correctly identified and delivered directly to us. Shipments sent to a service point or another collection location will not be collected.

Any additional size exchanges will be charged in accordance with our standard terms. The order number must always be provided when contacting customer service.

6. Refunds

The refund will be issued via the same payment method used for the purchase.
Returns are processed within 2–7 business days after arrival at our warehouse.
The refund will be issued only once we have received the item or you have provided proof that it has been returned.
The bank's processing time may mean that the refund takes a total of 5–30 business days.

7. Complaints & transport damage

Right to make a complaint: 3 years under the Swedish Consumer Sales Act (KKL) for original defects. Submit your complaint within a reasonable time (within 2 months is always considered timely).
Remedy: Repair, replacement, or refund. A deduction may be made for use/wear in accordance with the law.
Transport damage: Report the damage immediately to the carrier and to us within 7 days. Keep the packaging and take photos.
Cost: Approved complaints are covered by us.

8. Changing or canceling an order

An order that has been placed normally cannot be changed. Contact hej@myroutdoor.se directly if the order has not yet been shipped. An order can be canceled before delivery; otherwise, you must wait for the package and return it in accordance with our policy.

9. Uncollected package

A fee of 150 kr will be charged for packages that are not collected to cover shipping and handling costs. If you have changed your mind about the purchase, you must collect the package and return it in accordance with the return terms.

10. Personalized engraving & customization

Products with personalized engraving or customization are exempt from the right of withdrawal under Section 11 of the Distance Contracts Act. Engraving causes permanent damage to the product and therefore it cannot be returned, exchanged, or canceled once the work has begun.

Proof: Check the spelling and placement carefully. Once the engraving work has started, the order cannot be canceled.
No returns: Since the product cannot be restored, neither the right of return nor the right of withdrawal applies.
Damage: Attempts to remove or alter the engraving are considered damage and may result in a deduction for loss of value of up to 100 %.
Complaints: Applies only in the event of an original defect or if the engraving does not match the approved proof. Variations in color/depth depending on the material are considered normal.

11. Limitation of liability, pricing errors & force majeure

Limitation of liability: We are not liable for indirect or consequential damages unless caused by gross negligence or intent.
Pricing errors: We reserve the right to correct obvious pricing and typographical errors. In the event of an error, you will be contacted before the order is shipped.
Force majeure: We are not responsible for delays caused by circumstances beyond our control (e.g., strikes, government decisions, natural events).

12. Deliveries outside the EU

The customer is responsible for all local fees, customs duties, and VAT upon delivery outside the EU. These costs will not be reimbursed by Myr Outdoor.

Contact

Questions about shipping, returns, or complaints?
Contact us via the contact form or hej@myroutdoor.se. Always have your order number and tracking number ready.