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Return Policy

Can I Return An Item?

Obvious! You have the opportunity to return the goods up to 14 days after you receive them. When returning a product, it needs to be in a substantially unchanged condition, ie unused and not destroyed or damaged and in such a condition that it can be sold to a new customer without a price deduction. If the product is unused, however, you can cancel the purchase. Note ! When returning a product, the return shipping price is deducted from the returned amount. (fn 79 kr). Be sure to include the order number and tracking number if you have questions about your return. Please note that a return may take 2 to 7 days for our warehouse to check and approve . Immediately after that, we will refund you your purchase.

Can I Make A Change To The Order?

It is usually not possible to change an order after the order has been placed. If the order has not yet been confirmed or sent, you can contact customer service with your request and we will do our best to implement the change. Email directly to hej@myroutdoor.se

If this is not possible, as the order is being shipped, you will have to wait for the delivery and then return the goods in accordance with our return and refund policy.

An order can be canceled before it is sent. If you have already received a delivery confirmation via e-mail for the current order, let us know your wish to return all or part of your order within 14 days after it has been delivered to you. The price for the order will be refunded to you as soon as the retailer receives the products you returned. For more information on returns, see Returns and Refunds.

How Can We Get A Refund?

Refund is made in the same way as you originally paid for your order with. For example, if you paid by credit card, the amount will be refunded to your credit card. If you paid by e-payment, the amount will be refunded to your account. The money will be refunded to your credit card or account as soon as your bank processes the refund. This takes 5-30 working days. Exchanges You have full exchange rights for 14 days from the time you receive the item, provided they are returned in original condition. When changing, you are responsible for the transport risk and shipping. When changing goods, enter the order number, name and what you want to change to. We offer the shipping of the new item from us to you.

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